1. What's the standard procedures of ordering? [Answer]: standard procedures of Ordering are as below, a. Customer to send the inquiry with brief/detailed requirements to CHL b. CHL to provide the professional detailed quotation to customers c. Customers to confirm the price, delivery time, artwork, payment terms and etc d. CHL to send the pro-forma invoice to customers for payment purpose e. Customer to arrange the sample & printing mold cost or deposit to CHL f. CHL to produce the pre-production sample as per customer's specific requirements g. CHL to provide the photos of pre-production sample or send the real samples to customers for approval h. Customers to confirm the pre-production samples and the official order i. CHL to start the mass production after getting customer's approval for pre-production sample
j. CHL to send the clear images of mass production and mass production samples to customer for reference k. Customers to conduct the QC inspection before goods delivery to forwarder's warehouse l. Customer to arrange the balance to CHL if inspection result is within the AQL (Acceptable Quality Level) m. CHL to arrange the goods delivery and book the shipping space with forwarder n. Forwarder to arrange the Customs clearance in China and load the goods to vessel
2. Can you accept OEM and ODM? [Answer]: Yes, OEM and ODM are welcome. We have the fully capability to customize any design, shape and size as per customers' specific requirements, including opening the new mold. 3. Can I request a sample? [Answer]: Yes, we could provide our existed samples to customer for reference free of charge.
4. Can I have the customized logo printed on the product? [Answer]: Yes, we could make customized logo printed as per customer's requirements. We have capability to use various different printing methods, including silk screen printing, pad printing, heat transfer printing, embroidery, laser, decal and etc. We could offer our printing solution and advice to our customer for consideration.
5. How can you ensure the product quality? [Answer]: Before packaging and goods delivery, we will conduct the internal inspection for the products in accordance with the ANSI/ASQ Z1.4-2008.